Refund Policy - ShaderHub

1. Introduction

At ShaderHub, we strive to ensure your satisfaction with our products and services. This Refund Policy outlines the terms and conditions for refunds and returns for purchases made through our website or directly from our company.

Please read this policy carefully before making a purchase. By making a purchase, you agree to be bound by this Refund Policy.

2. Digital Products and Downloads

Given the nature of digital products, we offer refunds under specific circumstances:

2.1. Shader Packages and Visual Effects Assets

For shader packages, visual effects assets, and other downloadable digital content:

We offer a 14-day money-back guarantee if the product does not function as described in the product specifications.
To be eligible for a refund, you must provide evidence that the product is not functioning as described (such as error logs, screenshots, or a detailed description of the issue).
We reserve the right to troubleshoot and attempt to resolve any technical issues before issuing a refund.
Refunds are not available for compatibility issues that were clearly stated in the product description.
Once a refund is issued, you must cease using the product and delete all copies from your devices.

2.2. Tutorials and Educational Content

For tutorials, courses, and educational content:

We offer a 7-day money-back guarantee after purchase if you are not satisfied with the content.
For multi-module courses, refunds are only available if less than 30% of the course has been accessed.
To request a refund for educational content, please provide specific feedback about why the content did not meet your expectations.

Product Type	Refund Window	Conditions
Shader Packages	14 days	Product doesn't function as described
Tutorials/Educational Content	7 days	Less than 30% of content accessed
Subscription Services	14 days (for new subscribers)	Only for first-time subscribers

Note: Due to the nature of digital products, we cannot accept returns based on a change of mind or after the product has been substantially downloaded, copied, or used.

3. Subscription Services

For subscription-based services offered by ShaderHub:

New subscribers may request a full refund within 14 days of the initial subscription purchase if they are not satisfied with the service.
After the initial 14-day period, refunds are not provided for partial months or subscription periods.
You may cancel your subscription at any time, and you will continue to have access to the subscription services until the end of your billing period.
No refunds will be issued for subscription renewals if the cancellation request is made after the renewal date.
For annual subscriptions paid in advance, we may offer a prorated refund for the unused portion at our discretion, subject to a cancellation fee.

4. Custom Development Services

For custom shader development, consultation, or other professional services:

Deposits and upfront payments for custom development work are non-refundable once work has begun.
If we are unable to deliver the agreed-upon deliverables according to the specifications in our contract, you may be eligible for a partial or full refund based on the incomplete portion of the work.
Refunds for custom work will be evaluated on a case-by-case basis according to the terms specified in your service agreement.
Change requests or scope changes after work has begun are not grounds for a refund.

5. Workshops and Live Events

For in-person or online workshops, webinars, and events:

Full refunds are available up to 7 days before the scheduled event date.
Cancellations made less than 7 days but more than 48 hours before the event are eligible for a 50% refund or the option to transfer to a future event.
No refunds will be issued for cancellations made less than 48 hours before the event.
If ShaderHub cancels or reschedules an event, you will be offered a full refund or the option to transfer to the rescheduled date or an alternative event.

6. How to Request a Refund

Refund Process:

1

Contact Us: Send an email to support@sha-de-rhub.com with the subject line "Refund Request" or use the contact form on our website.

2

Provide Information: Include your order number, purchase date, the product or service purchased, and a detailed explanation of why you're requesting a refund.

3

Review: Our support team will review your request and may ask for additional information if needed.

4

Decision: We will notify you of our decision within 5 business days of receiving your complete refund request.

5

Refund Processing: If approved, refunds will be processed to the original payment method within 10 business days.

For any questions regarding the refund process, please contact our customer support team.

7. Refund Methods

Refunds will be issued using the same payment method used for the original purchase:

Credit/Debit Cards: Refunds will be processed back to the original card. Please note that it may take 5-10 business days for the refund to appear on your statement, depending on your card issuer.
PayPal: Refunds will be sent to your PayPal account, typically within 3-5 business days.
Bank Transfers: Refunds via bank transfer may take 7-10 business days to process.

8. Exceptions

We reserve the right to deny refund requests that:

Are made outside the specified refund periods for each product or service type.
Show evidence of fraud or abuse of our refund policy.
Involve products that have been extensively downloaded, used, or distributed.
Relate to issues clearly stated in product descriptions or documentation.

In certain cases, we may offer store credit or alternative solutions instead of a monetary refund.

9. Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Last Updated" date. Your continued use of our services after such changes indicates your acceptance of the revised Refund Policy.

10. Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at:

ShaderHub
1A Sun Moor Dr, Skipton BD23 2JS, UK
Email: support@sha-de-rhub.com
Phone: +44 175 679 3557